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    Conduct Regulation

Provides a conduct of business overview, covers developments in COB regulation and links to existing Ï㽶¸£ÀûÖ±²¥ webpages that deal with COB matters.

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  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response
  • Conduct Risk & Regulation

Ï㽶¸£ÀûÖ±²¥ response to PRA CP17/24 and FCA CP24/28 on operational resilience: operational incident and outsourcing and third party reporting

The Ï㽶¸£ÀûÖ±²¥ has issued a combined response to PRA CP17/24 Operational resilience: Operational ...

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  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response
  • Conduct Risk & Regulation

PRA and FCA joint consultation on Remuneration Reform

Building Societies Association response to CP16/24

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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Conduct Risk & Regulation

Secretaries seminar

06 Nov 25 10:00 - 16:00
  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response
  • Conduct Risk & Regulation

FOS & FCA Call for input on modernising the redress system

The Ï㽶¸£ÀûÖ±²¥ has responded to the Financial Ombudsman Service and Financial Conduct Authority j...

  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response
  • Conduct Risk & Regulation

Financial Ombudsman Service Our 2025/26 Plans and budget consultation

The Ï㽶¸£ÀûÖ±²¥ has responded to the Financial Ombudsman Service Our 2025/26 Plans and Budget cons...

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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Conduct Risk & Regulation

Employment Rights Bill

18 Nov 24 10:00 - 12:30
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  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response
  • Conduct Risk & Regulation

Review of FCA requirements following the introduction of the Consumer Duty

The Ï㽶¸£ÀûÖ±²¥ is delighted to have the opportunity to contribute to the FCA’s review of requirem...

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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Conduct Risk & Regulation

Navigating Consumer Duty in Finance: Linking Customer Experience to Customer Operations using AI

26 Sep 24 09:30 - 11:00
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  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response
  • Conduct Risk & Regulation

FOS Consultation on charging Claims Management Companies & other professional representatives

The Ï㽶¸£ÀûÖ±²¥ strongly supports the principle of charging a fee to CMCs.

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  • Ï㽶¸£ÀûÖ±²¥.Event Event

Conversations with vulnerable people online course

15 Oct 24 09:30 - 12:30
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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Conduct Risk & Regulation

Consumer Duty: Navigating Board Reports

13 Jun 24 12:00 - 13:00 BST
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  • CMS.BlogPost Blog post
  • Thought leadership

Building Societies Conference round-up: Day Two

We look back at the second day of the Building Societies Conference, with summaries and hi...

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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Mortgages & Housing

Mortgage underwriting course

10 Sep 24 09:30 - 16:30
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  • Ï㽶¸£ÀûÖ±²¥.Event Event

Conversations with vulnerable people online course

05 Jun 24 09:30 - 12:30
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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Conduct Risk & Regulation

Consumer Duty: Linking Customer Outcomes to Customer Experience

13 Feb 24 14:00 - 15:00
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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Conduct Risk & Regulation

BDO's Financial Services' NED event: Consumer Duty Board Champions

18 Jan 24 09:30 - 11:00
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  • Ï㽶¸£ÀûÖ±²¥.Event Event

Conversations with vulnerable people online course

27 Feb 24 09:30 - 12:30
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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Audit & Taxation

Audit, Risk & Regulation Autumn Series

23 Nov 23
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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Prudential Regulation

Preparing for successful regulatory visits

24 Jan 24 09:30 - 12:45
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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Banking & Payments

The Dos and Don’ts of implementing CoP for Building Societies

06 Nov 23 12:00 - 12:45
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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Conduct Risk & Regulation

Annual Update & Networking for Boards

29 Nov 23 10:00 - 18:30
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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Savings

Data protection implications on communicating rates to customers

19 Oct 23 12:30 - 13:15
  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response
  • Conduct Risk & Regulation

GC23-2 FCA Guidance consultation on financial promotions on social media

Our response to FCA GC23-2

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  • CMS.BlogPost Blog post
  • Conduct Risk & Regulation

The Dawn of a New Consumer Duty

By the end of this month, the requirements of the new Consumer Duty come into effect for o...

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  • CMS.BlogPost Blog post
  • Banking & Payments

Guest blog: Open Banking and vulnerable communities – can it help?

Following on from their recent presentation at the Ï㽶¸£ÀûÖ±²¥'s 2023 Annual Conference, Akil Benj...

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  • Ï㽶¸£ÀûÖ±²¥.Event Event
  • Mortgages & Housing

Mortgage underwriting course

26 Sep 23 09:30 - 16:30
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  • CMS.BlogPost Blog post

Guest blog: Could Consumer Duty help release savings that are strangled with red tape?

Guest blog by Teddy Nyahasha, CEO of OneFamily

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  • Ï㽶¸£ÀûÖ±²¥.PressRelease Press Release

The beauty of simplicity in a complex world

Speaking on the first day of the Building Societies 2023 Annual Conference at the ACC in L...

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  • CMS.BlogPost Blog post

How walking in your customers' shoes can accelerate compliance with the new FCA Consumer Duty

Guest blog by Roger Houghton, Principal Strategist, Paragon DCX.  First published in Soci...

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  • CMS.BlogPost Blog post
  • Conduct Risk & Regulation

Guest blog: Broadening oversight of customer interactions with tech and AI

Guest blog by Recordsure

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  • Ï㽶¸£ÀûÖ±²¥.Event Event

Building Societies Annual Conference 2024

08 May 24
  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response

CP21/4: Funeral Plans: Proposed Approach to Regulation

The Ï㽶¸£ÀûÖ±²¥'s response to the FCA consultation

  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response

CP21/1: Restricting CMC charges for financial products and services claims

The Ï㽶¸£ÀûÖ±²¥ welcomes the overarching aims and desired outcomes that the measures proposed in C...

  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response

Temporary financial relief for consumer credit borrowers

Ï㽶¸£ÀûÖ±²¥ broadly supports FCA measures

  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response

FOS Budget 2020

On 30 January 2020, the Ï㽶¸£ÀûÖ±²¥ submitted its initial response to the Financial Ombudsman Serv...

  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response

FCA DP18/5: A duty of care and potential alternative approaches

The clear conclusion is that, since there are ample rules, law and duties to protect UK fi...

  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response

'Loyalty penalty' super-complaint

An overall observation is that, in a competitive market, prices and charges will inevitabl...

  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response

FCA Mission: Our Future Approach to Consumers

The Ï㽶¸£ÀûÖ±²¥'s response to the FCA's consultation.

  • Ï㽶¸£ÀûÖ±²¥.IndustryResponse Industry Response

FCA Mission consultation

This Ï㽶¸£ÀûÖ±²¥ paper responds to the FCA's consultation, Our Future Mission.

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