Ï㽶¸£ÀûÖ±²¥

• Industry Response
• Conduct Risk & Regulation

Ï㽶¸£ÀûÖ±²¥ response to PRA CP17/24 and FCA CP24/28 on operational resilience: operational incident and outsourcing and third party reporting

The Ï㽶¸£ÀûÖ±²¥ has issued a combined response to PRA CP17/24 Operational resilience: Operational ...

• Industry Response
• Conduct Risk & Regulation

PRA and FCA joint consultation on Remuneration Reform

Building Societies Association response to CP16/24

• Event
• Conduct Risk & Regulation

Secretaries seminar

Location: London

• Industry Response
• Conduct Risk & Regulation

FOS & FCA Call for input on modernising the redress system

The Ï㽶¸£ÀûÖ±²¥ has responded to the Financial Ombudsman Service and Financial Conduct Authority j...

• Industry Response
• Conduct Risk & Regulation

Financial Ombudsman Service Our 2025/26 Plans and budget consultation

The Ï㽶¸£ÀûÖ±²¥ has responded to the Financial Ombudsman Service Our 2025/26 Plans and Budget cons...

• Event
• Conduct Risk & Regulation

Employment Rights Bill

Location: Webinar

• Industry Response
• Conduct Risk & Regulation

Review of FCA requirements following the introduction of the Consumer Duty

The Ï㽶¸£ÀûÖ±²¥ is delighted to have the opportunity to contribute to the FCA’s review of requirem...

• Event
• Conduct Risk & Regulation

Navigating Consumer Duty in Finance: Linking Customer Experience to Customer Operations using AI

Location: Webinar

• Industry Response
• Conduct Risk & Regulation

FOS Consultation on charging Claims Management Companies & other professional representatives

The Ï㽶¸£ÀûÖ±²¥ strongly supports the principle of charging a fee to CMCs.

• Event

Conversations with vulnerable people online course

Location: Online

• Event
• Conduct Risk & Regulation

Consumer Duty: Navigating Board Reports

Location: Webinar

• Blog post
• Thought leadership

Building Societies Conference round-up: Day Two

We look back at the second day of the Building Societies Conference, with summaries and hi...

• Event
• Mortgages & Housing

Mortgage underwriting course

Location: London

• Event

Conversations with vulnerable people online course

Location: Online

• Event
• Conduct Risk & Regulation

Consumer Duty: Linking Customer Outcomes to Customer Experience

Location: Webinar

• Event
• Conduct Risk & Regulation

BDO's Financial Services' NED event: Consumer Duty Board Champions

Location: Webinar

• Event

Conversations with vulnerable people online course

Location: Online

• Event
• Audit & Taxation

Audit, Risk & Regulation Autumn Series

Location: Webinar

• Event
• Prudential Regulation

Preparing for successful regulatory visits

Location: Online course

• Event
• Banking & Payments

The Dos and Don’ts of implementing CoP for Building Societies

Location: Webinar

• Event
• Conduct Risk & Regulation

Annual Update & Networking for Boards

Location: London

• Event
• Savings

Data protection implications on communicating rates to customers

Location: Webinar

• Industry Response
• Conduct Risk & Regulation

GC23-2 FCA Guidance consultation on financial promotions on social media

Our response to FCA GC23-2

• Blog post
• Conduct Risk & Regulation

The Dawn of a New Consumer Duty

By the end of this month, the requirements of the new Consumer Duty come into effect for o...

• Blog post
• Banking & Payments

Guest blog: Open Banking and vulnerable communities – can it help?

Following on from their recent presentation at the Ï㽶¸£ÀûÖ±²¥'s 2023 Annual Conference, Akil Benj...

• Event
• Mortgages & Housing

Mortgage underwriting course

Location: London

• Blog post

Guest blog: Could Consumer Duty help release savings that are strangled with red tape?

Guest blog by Teddy Nyahasha, CEO of OneFamily

• Press Release

The beauty of simplicity in a complex world

Speaking on the first day of the Building Societies 2023 Annual Conference at the ACC in L...

• Blog post

How walking in your customers' shoes can accelerate compliance with the new FCA Consumer Duty

Guest blog by Roger Houghton, Principal Strategist, Paragon DCX.  First published in Soci...

• Blog post
• Conduct Risk & Regulation

Guest blog: Broadening oversight of customer interactions with tech and AI

Guest blog by Recordsure

• Event

Building Societies Annual Conference 2024

Location: Manchester

• Industry Response

CP21/4: Funeral Plans: Proposed Approach to Regulation

The Ï㽶¸£ÀûÖ±²¥'s response to the FCA consultation

• Industry Response

CP21/1: Restricting CMC charges for financial products and services claims

The Ï㽶¸£ÀûÖ±²¥ welcomes the overarching aims and desired outcomes that the measures proposed in C...

• Industry Response

Temporary financial relief for consumer credit borrowers

Ï㽶¸£ÀûÖ±²¥ broadly supports FCA measures

• Industry Response

FOS Budget 2020

On 30 January 2020, the Ï㽶¸£ÀûÖ±²¥ submitted its initial response to the Financial Ombudsman Serv...

• Industry Response

FCA DP18/5: A duty of care and potential alternative approaches

The clear conclusion is that, since there are ample rules, law and duties to protect UK fi...

• Industry Response

'Loyalty penalty' super-complaint

An overall observation is that, in a competitive market, prices and charges will inevitabl...

• Industry Response

FCA Mission: Our Future Approach to Consumers

The Ï㽶¸£ÀûÖ±²¥'s response to the FCA's consultation.

• Industry Response

FCA Mission consultation

This Ï㽶¸£ÀûÖ±²¥ paper responds to the FCA's consultation, Our Future Mission.